General Information
Check-in & Check-out
Check-in is from 2 pm until 6 pm however earlier or later arrivals are available upon request.
We kindly request that you vacate your room by 10:30 am on your day of departure it may be possible to leave your car with us a little longer dependant on arrivals we have coming in.
A collection/drop off service is available subject to availability to/from Stratford’s stations
Cancellation Policy
For bookings of less than 5 nights & less than 3 rooms – If a booking is cancelled less than 3 days before arrival then a charge equal to the full booking amount will be made.
For bookings of 5 or more nights – If a booking is cancelled less than 7 days before arrival then a charge equal to the full booking amount will be made.
For bookings of 3 or more rooms – If a booking is cancelled less than 7 days before arrival then a charge equal to the full booking amount will be made.
For certain special bookings, we may also apply other cancellation criteria but you will be advised of these when booking.
We advise that you take out appropriate travel insurance to cover against cancellation that is beyond your control.
Dietary Requirements
We are generally able to cater for many dietary requirements including vegetarian, gluten-free and dairy-free diets but please let us know in advance of any requirements and we will do our best to accommodate them.
Payment
We take payment on the day of departure by cash, debit or credit card. Please note there is a £4 charge for all credit card payments.
Toiletries
We don’t have any of those tiny bottles that there is just never enough of, we have generous pump bottles that have plenty for even the longest of hair. Having a separate shampoo and conditioner was a must as we feel that combining is just cheating! So when you come to Avonlea don’t weigh yourself down with toiletries, leave yours at home and come and try the sensual opulence that is H2K of Harrogate.
