General Information

 

Check in & Check out

Check in is from 2pm until 6pm however earlier or later arrivals are available upon request.

We kindly request that you vacate your room by 10:30 on your day of departure it may be possible to leave your car with us a little longer dependant on arrivals we have coming in.

A collection/drop off service is available subject to availability to/from Stratfords' Stations

Cancelation Policy 

For bookings of less than 5 nights & less than 3 rooms -If a booking is cancelled less than 3 days before arrival then a charge equal to the full booking amount will be made.

For bookings of 5 or more nights - If a booking is cancelled less than 7 days before arrival then a charge equal to the full booking amount will be made.

For bookings of 3 or more rooms -If a booking is cancelled less than 7 days before arrival then a charge equal to the full booking amount will be made.

For certain special bookings we may also apply other cancelation criteria but you will be advised of these when booking. 

We advise that you take out appropriate travel insurance to cover against cancelation that is beyond your control.

Dietary Requirements

We are generally able to cater for many dietary requirements including vegetarian, gluten free and dairy free diets but please let us know in advance of any requirements and we will do our best to accommodate them.

Payment 

We take payment on day of departure by cash, debit or credit card. Please note there is a £4 charge for all credit card payments.

Toiletries

When we first opened Avonlea we spent a great deal of time making sure that we got all of the little touches just right. The quality of the toiletries was high on the agenda and we finally found Duck Island fit the bill perfectly (if you will excuse the pun). We don’t have any of those tiny bottles that there is just never enough of, we have generous pump bottles that have plenty for even the longest of hair. Having a separate shampoo and conditioner was also a must as we feel that combining is just cheating! So when you come to Avonlea don’t weigh yourself down with toiletries, leave yours at home and come and try the sensual opulence that is Duck Island. 

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